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" "All of us, when it comes to personality, naturally think in terms of absolutes: that a person is a certain way or is not a certain way. But what Zimbardo and Hartshorne and May are suggesting is that this is a mistake, that when we think only in terms of inherent traits and forget the role of situations, we're deceiving ourselves about the real causes of human behavior.
Malcolm Timothy Gladwell (born September 3, 1963) is an English-born Canadian journalist, bestselling author, and speaker. He has been a staff writer for The New Yorker since 1996.
Biography information from Wikiquote
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Four Horsemen: defensiveness, stonewalling, criticism, and contempt. Even within the Four Horsemen, in fact, there is one emotion that he considers the most important of all: contempt. If Gottman observes one or both partners in a marriage showing contempt toward the other, he considers it the single most important sign that the marriage is in trouble.