Management is doing things right; leadership is doing the right things. - Warren Bennis

Managers are people who do things right and leaders are people who do the right thing. Both roles are crucial, and they differ profoundly. I often observe people in top positions doing the wrong things well.

We have more information now than we can use, and less knowledge and understanding than we need. Indeed, we seem to collect information because we have the ability to do so, but we are so busy collecting it that we haven’t devised a means of using it. The true measure of any society is not what it knows but what it does with what it knows.

Leaders encourage reflective backtalk. Norbert Wiener told me, “I never know what I say until I hear the response.” Leaders know the importance of having someone in their lives who will unfailingly and fearlessly tell them the truth.