True scientific demonstration involves convincing an observer who is outside the process, particularly one not deeply and emotionally enmeshed in it. - Robyn Dawes

The Milgram studies led to a great deal of criticism from other academic and professional psychologists. Ironically, the major focus of this criticism was that the studies would “destroy faith in psychologists as authorities,” to which Milgram’s response was “Fine!”

A particular example (i. e., of irrationality) involves interviews. Despite all the evidence about the uselessness of interviews in predicting future behavior, people remain convinced that some people—especially themselves—are superb at “psyching out” other people during an interview. In contrast, the research indicates that interviews are effective only insofar as they yield information they could more consistently and more validly be incorporated into a statistical model. One problem, of course, that leads to the belief in the superiority of the unstructured interview is that it is, in fact, not studied; there is almost no systematic feedback to most interviewers. Much of the time, the interviewer is in a particular position in an organization and never sees the interviewee again. Second, if the interviewer does see the interviewee later, then that means that the interviewee has been accepted, which often implies fairly reasonable performance. Moreover, it is always possible to rationalize failures.

Unfortunately, good stories are so compelling to us when we take the role of psychologist or social analyst that we do not realize that at best they constitute just a starting point for analysis.