Innovators have to be open. They have to be able to imagine things that others cannot and to be willing to challenge their own preconceptions. - Malcolm Gladwell

... forgiveness is a religious imperative: forgive those who trespass against you. But it is also a very practical strategy based on the belief that there are profound limits to what the formal mechanisms of retribution can accomplish.

And everyone knows that it's better to have an expert show you — and not just tell you — how to play tennis or golf or a musical instrument. We learn by example and by direct experience because there are real limits to the adequacy of verbal instructions.

We think we can transform the stranger, without cost or sacrifice, into the familiar and the known, and we can’t.