You have to have empathy for folks and say, "I know you gave up all those things. I know what you went through frankly sucked. And the people who are… - Heather McGowan
" "You have to have empathy for folks and say, "I know you gave up all those things. I know what you went through frankly sucked. And the people who are coming along now that you're going to be leading are not going to put up with it, it's not going to work. So I need to have empathy and respect for what you went through, but I've got to tell you, if you want to be successful, you are not going to be successful with those tactics".
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About Heather McGowan
Heather McGowan is an American writer. She is the author of the novels Schooling and Duchess of Nothing Schooling was named a Best Book of the Year by Newsweek, The Detroit Free Press and The Hartford Courant. McGowan has a master in fine arts from Brown University.
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Well first, I think we need to dispel the notion that empathy means less, and I didn't really even understand it until I started doing these book tour interviews where people said to me, "Okay, so we've got to be empathetic, we've got to be nice, we've got to make concessions for people, let them do less and expect less". And I thought, "Well, there may be days that's true". Your dad dies, you have to put your dog to sleep, there are days that we have to be human and that's true. But no, that's not what I'm talking about.
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I'm talking about empathy as a means of understanding your workforce so you can help them, not only motivate them, but help them become self-propelled. Empathy ultimately drives performance. It's not about lesser performances or about greater performances, it's also about greater balance. Because what's really happened during the pandemic, and I think people get all caught up on where work takes place, you know, home, hybrid office, I really have no opinion on that. What I think has happened is, and everything's pictures, it means I have to draw, is we had a smaller circle in 2019, that was called our personal life. And we had agency over our personal life. And we had a bigger circle that cast a shadow on that smaller circle, and that was our professional life.
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