You have to have empathy for folks and say, "I know you gave up all those things. I know what you went through frankly sucked. And the people who are… - Heather McGowan

'I asked about his wedding and he told me that he got to the point where he was just like, 'wedding planners, leave me alone'. He did say that he was really involved in his wedding, though.

Yeah, first of all, let me just empathise with you. I know it's not comfortable. I make all my audience say with me, "Let's all say the four scary words, 'I do not know'", and we say it together. And I say, "And I know you were brought up as leaders not to say those words. But what's happening now is, if you pretend you know and you don't, you could be leading your team down a very dangerous path. You have to acknowledge what you don't know as an opportunity to learn, because the first step of learning is to say, 'I don't know', because if you know, you're not learning".

It still seems a bit surreal and now that it's over, I can try to absorb all the little bits of the day. Getting a kiss on the cheek from him was absolutely brilliant