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1995 book Capitalism at a Crossroads: The Unlimited Business Opportunities in Solving the World's Most Difficult Problems, "[I]t is very difficult to remove cost from a business model aimed at higher-income customers without affecting quality or integrity."

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As shown in figure 2-2, to break the trade-off between differentiation and low cost and to create a new value curve, there are four key questions to challenge an industry’s strategic logic and business model: Which of the factors that the industry takes for granted should be eliminated? Which factors should be reduced well below the industry’s standard? Which factors should be raised well above the industry’s standard? Which factors should be created that the industry has never offered?

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