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I must confess at the outset that I never felt at ease in dealing with Smith. Perhaps my insecurity stemmed in large part from my youth and lack of m… - William Foote Whyte
" "I must confess at the outset that I never felt at ease in dealing with Smith. Perhaps my insecurity stemmed in large part from my youth and lack of much previous experience in dealing with management people. Beyond this, Smith was known even to his associates as “a hard fellow to get to know.” He did not encourage informality. My meetings with him were generally held in his office, with an atmosphere of strictly business. Even when we had lunch together, the businesslike atmosphere prevailed. Had I been able to see him more than once a month, it might have been possible to reduce these barriers, although I am convinced that much of the problem would still have remained.
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About William Foote Whyte
(June 27, 1914 – July 16, 2000) was an American sociologist, chiefly known for his ethnographic study in , . A pioneer in participant observation, he lived for four years in an Italian community in Boston while a Junior Fellow at Harvard researching social relations of street gangs in Boston's North End.
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William F. Whyte
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Additional quotes by William Foote Whyte
In addition to interviewing and participating, we spent a good deal of time in observing the interaction of the various people who make up the restaurant organization. For example, we observed waitresses getting their food from service-pantry girls and picking up drinks from bartenders, and we stood with the checker while she checked the waiters’ orders as they left one kitchen we were studying.
One may generalize upon these processes in terms of group equilibrium. The group may be said to be in equilibrium when the interactions of its members fall into the customary pattern through which group activities are and have been organized. The pattern of interactions may undergo certain modifications without upsetting the group equilibrium, but abrupt and drastic changes destroy the equilibrium.
Without this combination of research methods, it is hard to imagine how this theoretical advance could have been achieved. If I had only relied on the anthropological studies, I would not have believed a student's report when professional anthropologists provided conflicting interpretations of the same community. Relying on the survey data alone, it would not have occurred to me to check the correlations between perceptions of conflict and perceptions of cooperation. If I had found a zero correlation, I could not have known how to interpret it.
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