Elton Mayo Quotes

In the nineteenth century there was an iU-founded hope that some species of political remedy for industrial ills might be discovered; this hope has passed. There have been very considerable political changes, both generally and also in particular national systems, since the end of the war in 1918. But the human problems of industrial organization remain identical for Moscow, London, Rome, Paris, and New York. As ever in human affairs, we are struggling against our own ignorance and not against the machinations of a political adversary.

The difference between a good observer and one who is not good is that the former is quick to take a hint from the facts, from his early efforts to develop skill in handling them, and quick to acknowledge the need to revise or alter the conceptual framework of his thinking, The other — the poor observer — continues dogmatically onward with his original thesis, lost in a maze of correlations, long after the facts have shrieked in protest against the interpretation put upon them.

It had become clear that the itemized changes experimentally imposed, although they could perhaps be used to account for minor differences between one period and another, yet could not be used to explain the major change - the continually increasing production. This steady increase as represented by all the contemporary records seemed to ignore the experimental changes in its upward development.

Little of the old establishment survives in modern industry: the emphasis is upon change and adaptability; the rate of change mounts to an increasing tempo. We have in fact passed beyond that stage of human organisation in which effective communication and collaboration were secured by established routines of relationship. For this change, physico-chemical and technical development are responsible. It is no longer possible for an industrial society to assume that the technical processes of manufacture will exist unchanged for long in any type of work. On the contrary, every industry is constantly seeking to change, not only its methods, but the very materials it uses ; this development has been stimulated by the war.

Viewed from the standpoint of social science, society is composed of individuals organized in occupational groups, each group fulfilling some function of the society. Taking this fact into account, psychology – the science of human nature and human consciousness – is able to make at least one general assertion as to the form a given society must take if it is to persist as a society. It must be possible for the individual as he works to see that his work is socially necessary; he must be able to see beyond his group to the society.

One friend, one person who is truly understanding, who takes the trouble to listen to us as we consider our problem, can change our whole outlook on the world.

Defeat takes the form of ultimate disillusion — a disgust with the "futility of endless pursuit."

The statements of academic psychology often seem to imply that logical thinking is a continuous function of the mature person — that the sufficiently normal infant develops from syncretism and non-logic to logic and skilled performance. Such a description seems to be supported by much of the work of Piaget, of Claparede, and, with respect to the primitive, by Levy-Bruhl. If one examines the facts with care, either in industry or in clinic, one finds immediately that this implication, so flattering to the civilized adult, possesses only a modicum of truth. Indeed, one may go further and say that it is positively misleading.

Management, in any continuously successful plant, is not related to single workers but always to working groups. In every department that continues to operate, the workers have whether aware of it or not formed themselves into a group with appropriate customs, duties, routines, even rituals ; and management succeeds (or fails) in proportion as it is accepted without reservation by the group as authority and leader.

The recent growth of interest in political matters in Australia is by no means a sign of social health.

What social and industrial research has not sufficiently realised as yet is that... minor irrationalities of the “average normal” person are cumulative in their effect. They may not cause “breakdown” in the individual but they do cause “breakdown” in the industry.

The human aspect of industry has changed very considerably in the last fifty years. The nature and range of these changes are still partly unknown to us, but the question of their significance is no longer in dispute. Whereas the human problems of industry were regarded until recently as lying within the strict province of the specialist, it is now beginning to be realized that a clear statement of such problems in particular situations is necessary to the effective thinking of every business administrator and every economic expert.

The problem is not that of the sickness of an acquisitive society; it is that of the acquisitiveness of a sick society.

Revolution or civil war is the only outcome of the present irreconcilable attitude of Australian political parties. The methods of "democracy," far from providing a means of solving the industrial problem, have proved entirely inadequate to the task. Political organization has been mistaken for political education; the party system has accentuated and added to our industrial difficulties. Democracy has done nothing to help society to unanimity, nothing to aid the individual to a sense of social function.

If our social skills (that is, our ability to secure co-operation between people) had advanced step by step with our technical skills, there would not have been another European War.