The best Six Sigma projects begin not inside the business but outside it, focused on answering the question—how can we make the customer more competitive? What is critical to the customer’s success?... One thing we have discovered with certainty is that anything we do that makes the customer more successful inevitably results in a financial return for us.
American executive: General Electric CEO (1935–2020)
John Francis Welch Jr. (November 19, 1935 – March 1, 2020) was an American businessman who served as Chairman and CEO of General Electric between 1981 and 2001. During his tenure, GE increased its market capitalization by over $400 billion. Welch also oversaw the firing of more than 100,000 GE employees, and was awarded a severance package of $417 million when he retired in 2001, the largest such payment in history.
From: Wikiquote (CC BY-SA 4.0)
Native Name:
John Francis Welch
Alternative Names:
John Francis Welch, Jr.
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John Francis "Jack" Welch, Jr.
From Wikidata (CC0)
Six Sigma has forever changed GE. Everyone—from the Six Sigma zealots emerging from their Black Belt tours, to the engineers, the auditors, and the scientists, to the senior leadership that will take this Company into the new millennium—is a true believer in Six Sigma, the way this Company now works.