Thomas Peters Quotes

Read deep! Read often! Out-READ the 'Competition'!!!

Hire for all jobs based on empathy. Employ people who care about people; everything else can be trained.

Training in listening, in statistical techniques and problem cause-and-effect analysis, in group problem solving, in sophisticated financial analysis (for everyone)—and then constant retraining, for upgrading and learning new skills—simply must become the norm, for realtor, banker, or high-tech wizard.

As project chief you are creating a narrative, a story, a good yarn. If you look at the process-journey that way, you and your gang will … dramatically up the odds of a WOW outcome!

Success is about executing what you are doing today with unquestionable, breathtaking excellence.

In the private or public sector, in big business or small, we observe that there are only two ways to create and sustain superior performance over the long haul. First, take exceptional care of your customers ... via superior service and superior quality. Second, constantly innovate. That’s it.

in it with me for the long haul

Life is too short for non-WOW projects.

Service is the highest human calling.

The well-served customer...is an appreciating asset. Every small act on her or his behalf ups the odds of repeat business, add-on business, and priceless word-of-mouth referral.

Reward excellent failures. Punish mediocre successes.

Lists simplify, clarify, edify.

Design, writ large, is increasingly the route to product or service differentiation.

‘Soft’ skills will be 10X more important in a virtual/work-at-home world. Team dynamics, individual growth, team creativity will dominate effectiveness.”

Punctuality at meetings influences culture of punctuality, i.e., promise-keeping in general, on-time deliveries, etc.