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" "Training in listening, in statistical techniques and problem cause-and-effect analysis, in group problem solving, in sophisticated financial analysis (for everyone)—and then constant retraining, for upgrading and learning new skills—simply must become the norm, for realtor, banker, or high-tech wizard.
Thomas J. "Tom" Peters (born November 7, 1942) is an American writer on business management practices, best-known for In Search of Excellence co-authored with Robert H. Waterman.
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