The well-served customer...is an appreciating asset. Every … - Thomas J. Peters

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The well-served customer...is an appreciating asset. Every small act on her or his behalf ups the odds of repeat business, add-on business, and priceless word-of-mouth referral.

Thomas J. Peters

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About Thomas J. Peters

Thomas J. "Tom" Peters (born November 7, 1942) is an American writer on business management practices, best-known for In Search of Excellence co-authored with Robert H. Waterman.

Also Known As

Alternative Names: Tom Peters • Tom Peters III • Thomas Peters

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Keith Ferrazzi Richard Branson Seth Godin Howard Schultz Bill Walsh

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Everybody loves being recognized, in any way, large or small. ... Appreciation, applause, approval, respect—we all love it!

‘Soft’ skills will be 10X more important in a virtual/work-at-home world. Team dynamics, individual growth, team creativity will dominate effectiveness.”

Tennis or finance or engineering or bartending … this ‘simple’ lesson bears repeating. … Study! Study! Study!

The well-served customer...is an appreciating asset. Every small act on her or his behalf ups the odds of repeat business, add-on business, and price… - Thomas J. Peters

About Thomas J. Peters

Also Known As

Additional quotes by Thomas J. Peters