The well-served customer...is an appreciating asset. Every … - Thomas Peters

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The well-served customer...is an appreciating asset. Every small act on her or his behalf ups the odds of repeat business, add-on business, and priceless word-of-mouth referral.

Thomas Peters

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About Thomas Peters

Thomas J. "Tom" Peters (born November 7, 1942) is an American writer on business management practices, best-known for In Search of Excellence co-authored with Robert H. Waterman.

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Native Name: Thomas J. Peters

Alternative Names: Tom Peters

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Additional quotes by Thomas Peters

Every excellent company we studied is clear on what it stands for, and takes the process of value shaping seriously. In fact, we wonder whether it is possible to be an excellent company without clarity on values and without having the right sorts of values.

The ... moral responsibility ... of every leader is staggering—an opportunity to be of service to (literally) civilization. Or not.

in it with me for the long haul

The well-served customer...is an appreciating asset. Every small act on her or his behalf ups the odds of repeat business, add-on business, and price… - Thomas Peters

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