What is my personal strategy for the next 10 hours? Who can I talk with or what can I volunteer for to learn something new? - Thomas J. Peters

The Big Four: Out-read 'em. Out-study 'em. Out-present 'em. Out-listen 'em.

In the private or public sector, in big business or small, we observe that there are only two ways to create and sustain superior performance over the long haul. First, take exceptional care of your customers ... via superior service and superior quality. Second, constantly innovate. That’s it.

Tennis or finance or engineering or bartending … this ‘simple’ lesson bears repeating. … Study! Study! Study!