American professor of computer science, human-computer interaction and design
Dr. Randy Pausch (October 23, 1960 – July 25, 2008) was a Professor of Computer Science, Human-Computer Interaction, and Design at Carnegie Mellon University in Pittsburgh, Pennsylvania, United States and a best-selling author, who achieved worldwide fame for his speech The Last Lecture at Carnegie Mellon University, after being diagnosed with pancreatic cancer and having only a few months to live.
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Halfhearted or insincere apologies are often worse than not apologizing at all because recipients find them insulting. If you've done something wrong in your dealings with another person, it's as if there's an infection in your relationship. A good apology is like an antibiotic; a bad apology is like rubbing salt I the wound.