This whole business of trying to get costs down to a competitive level has always been difficult and it will be increasingly difficult, I think, as the market changes in the way that we've discussed. I think labour cost, particularly, which has always been the sticky wicket in the major carriers, and the people who run the major carriers, and the people who work for the major carriers are going to have to be realistic.
American businessman (born 1935)
Robert Lloyd Crandall (born December 6, 1935) is an American businessman who is the former president and chairman of American Airlines.
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