American cartoonist and author (1957–2026)
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We like to believe that other people have the same level of urges as we do, despite all evidence to the contrary. We convince ourselves that people differ only in their degree of morality or willpower, or a combination of the two. But urges are real, and they differ wildly for every individual. Morality and willpower are illusions. For any human being, the highest urge always wins and willpower never enters into it.
The most efficient way to implement an empowerment program is to have meetings where you punish people for the decisions they made while at the same time encouraging people in the group to think for themselves. Eventually, the employees become numb, thus developing a healthy tolerance to the hopelessness of their situation. Hopelessness isn't the same as happiness, but it's enough to make the employees stop complaining, and that's a good start.