Standardization Is the Basis for Continuous Improvement and Quality - Jeffrey K. Liker

One Toyota executive stated the sentiment well, “Team members are the only appreciating asset we have. Everything else starts depreciating from the moment we buy it.

Defining and explaining what the goal is, sharing a path to achieving it, motivating people to take the journey with you, and assisting them by removing obstacles — those are management's reasons for being. We must engage the minds of people to support and contribute their ideas to the organization. In my experience, the Toyota Way is the best method for fulfilling this role.

Toyota’s concept of a good process is one that expects and reveals problems, without blame, not one that is problem-free.