We tried to create an open environment. In today's language, we created SOPs and SOCs (standard operating procedures, standard operating conditions) … - Mukesh Ambani

In the '80s, when I came in, the ground rules were made clear to me. 'Build this business from scratch, without taking anyone from Reliance.' That forced you to be very disciplined. I looked around and figured out in three months that this industry runs on heroes.

We got into telecom in the '90s by bidding for cellular licences. But I felt that the real value is in the convergence of information and communication; pure communication will not deliver a sustainable value; that is why we called ourselves infocomm. It was learning a whole new domain. We brought in experts from the outside but we essentially did it with proven Reliance people.

Mahatma Gandhi’s dream of self-reliance can be attained by making use of Internet and technology.