The conviction that we know others better than they know us — and that we may have insights about them they lack (but not vice versa) — leads us to t… - Malcolm Gladwell

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The conviction that we know others better than they know us — and that we may have insights about them they lack (but not vice versa) — leads us to talk when we would do well to listen and to be less patient than we ought to be when others express the conviction that they are the ones who are being misunderstood or judged unfairly.