The conviction that we know others better than they know us — and that we may have insights about them they lack (but not vice versa) — leads us to t… - Malcolm Gladwell
" "The conviction that we know others better than they know us — and that we may have insights about them they lack (but not vice versa) — leads us to talk when we would do well to listen and to be less patient than we ought to be when others express the conviction that they are the ones who are being misunderstood or judged unfairly. The same convictions can make us reluctant to take advice from others who cannot know our private thoughts, feelings, interpretations of events, or motives, but all too willing to give advice to others based on our views of their past behavior, without adequate attention to their thoughts, feelings, interpretations, and motives. Indeed, the biases documented here may create a barrier to the type of exchanges of information, and especially to the type of careful and respectful listening, that can go a long way to attenuating the feelings of frustration and resentment that accompany interpersonal and intergroup conflict.
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About Malcolm Gladwell
Malcolm Timothy Gladwell (born September 3, 1963) is an English-born Canadian journalist, bestselling author, and speaker. He has been a staff writer for The New Yorker since 1996.
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Malcolm Timothy Gladwell
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Shorter versions of this quote
The conviction that we know others better than they know us — and that we may have insights about them they lack (but not vice versa) — leads us to talk when we would do well to listen and to be less patient than we ought to be when others express the conviction that they are the ones who are being misunderstood or judged unfairly.
Pronin calls this phenomenon the “illusion of asymmetric insight.” She writes: The conviction that we know others better than they know us — and that we may have insights about them they lack (but not vice versa) — leads us to talk when we would do well to listen and to be less patient than we ought to be when others express the conviction that they are the ones who are being misunderstood or judged unfairly.
they would have worried for my soul. Pronin calls this phenomenon the “illusion of asymmetric insight.” She writes: The conviction that we know others better than they know us — and that we may have insights about them they lack (but not vice versa) — leads us to talk when we would do well to listen and to be less patient than we ought to be when others express the conviction that they are the ones who are being misunderstood or judged unfairly.
Additional quotes by Malcolm Gladwell
"If you plug in the neocortex ratio for Homo sapiens, you get a group estimate of 147.8-or roughly 150. "The figure 150 seems to represent the maximum number of individuals with whom we can have a genuinely social relationship, the kind of relationship that goes with knowing who they are and how they relate to us.
We all want to believe that the key to making an impact on someone lies with the inherent quality of the ideas we present. But in none of these cases did anyone substantially alter the content of what they were saying. Instead, they tipped the message by tinkering, on the margin, with the presentation of their ideas,.....
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