In knowledge work, when you agree to a new commitment, be it a minor task or a large project, it brings with it a certain amount of ongoing administr… - Cal Newport

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In knowledge work, when you agree to a new commitment, be it a minor task or a large project, it brings with it a certain amount of ongoing administrative overhead: back-and-forth email threads needed to gather information, for example, or meetings scheduled to synchronize with your collaborators. This overhead tax activates as soon as you take on a new responsibility. As your to-do list grows, so does the total amount of overhead tax you’re paying. Because the number of hours in the day is fixed, these administrative chores will take more and more time away from your core work, slowing down the rate at which these objectives are accomplished. At moderate workloads, this effect might be frustrating: a general sense that completing your work is taking longer than it should. As your workload increases, however, the overhead tax you’re paying will eventually pass a tipping point, beyond which logistical efforts will devour so much of your schedule that you cannot complete old tasks fast enough to keep up with the new. This feedback loop can quickly spiral out of control, pushing your workload higher and higher until you find yourself losing your entire day to overhead activities: meeting after meeting conducted against a background hum of unceasing email and chat. Eventually the only solution becomes to push actual work into ad hoc sessions added after hours — in the evenings and early mornings, or over the weekend — in a desperate attempt to avoid a full collapse of all useful output. You’re as busy as you’ve ever been, and yet hardly get anything done.

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About Cal Newport

Calvin C. Newport (1982-06-23–) is an American writer and computer scientist.

Biography information from Wikiquote

Also Known As

Alternative Names: Calvin Charles Newport
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When you skip a meal, telling your rumbling stomach that food is coming later in the day, and therefore it has no reason to fear starvation, doesn’t alleviate the powerful sensation of hunger. Similarly, explaining to your brain that the neglected interactions in your overfilled inbox have little to do with your survival doesn’t seem to prevent a corresponding sense of background anxiety. To your entrenched social circuitry, evolved over millennia of food shortages mitigated through strategic alliances, these unanswered messages become the psychological equivalent of ignoring a tribe member who might later prove key to surviving the next drought. From this perspective, the crowded email inbox is not just frustrating — it’s a matter of life or death.

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In one such study, mentioned in Pink’s book, researchers at Cornell followed over three hundred small businesses, half of which focused on giving control to their employees and half of which did not. The control-centric businesses grew at four times the rate of their counterparts. In another study, which I found during my own research, giving autonomy to middle school teachers in a struggling school district not only increased the rate at which the teachers were promoted, but also, to the surprise of the researchers, reversed the downward performance trend of their students.

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