the fundamental attribution error is the tendency of human beings to attribute the negative or frustrating behaviors of their colleagues to their int… - Patrick Lencioni

A rigid, one-size-fits-all approach usually ends up fitting no one

More than any policy or system, there is nothing like the fear of letting down respected teammates that motivates people to improve their performance.

Listen, this is just an unpleasant part of our job sometimes. Those executives know that I took a bullet for them. I'll make sure they acknowledge that in some way, but I'm not going to punish them for it. Remember, they're paying us to help them make their company more successful, and if I had to be a trial balloon or a strategic piñata to make that happen, so be it.