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So don’t protect the people doing the work from customer feedback. No one should be shielded from direct criticism. - Jason Fried
" "So don’t protect the people doing the work from customer feedback. No one should be shielded from direct criticism.
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Additional quotes by Jason Fried
No is easier to do, yes is easier to say. No is no to one thing. Yes is no to a thousand things. No is a precision instrument, a surgeon’s scalpel, a laser beam focused on one point. Yes is a blunt object, a club, a fisherman’s net that catches everything indiscriminately. No is specific. Yes is general.
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