There are two ways a linchpin can use 'no.' The first is to never use it. There's a certain sort of indispensable team member who always finds a yes.… - Seth Godin

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There are two ways a linchpin can use 'no.' The first is to never use it. There's a certain sort of indispensable team member who always finds a yes. She always manages to find a way to make things happen, and she does it. It's done. Yes. Those people are priceless. Amazingly, there's a second kind of linchpin. This persona says 'no' all the time. She says no because she has goals, because she's a practical visionary, because she understands priorities. She says no because she has the strength to disappoint you now in order to delight you later. When used with good intent, this negative linchpin is also priceless. She is so focused on her art that she knows that a no now is a worthy investment for the magic that will be delivered later.