Because people who aren't good at their jobs don't want to be measured, because then they have to be accountable for something. Great employees love … - Patrick Lencioni

The most important action that a leader must take to encourage the building of trust on a team is to demonstrate vulnerability first. This requires that a leader risk losing face in front of the team, so that subordinates will take the same risk themselves. What is more, team leaders must create an environment that does not punish vulnerability.

The key, of course, is to define our goals, our results, in a way that is simple enough to grasp easily, and specific enough to be actionable.

Not finance. Not strategy. Not technology. It is teamwork that remains the ultimate competitive advantage, both because it is so powerful and so rare.