It is ironic that so many people avoid conflict in the name of efficiency, because healthy conflict is actually a time saver. - Patrick Lencioni

So many people there are so concerned about being socially conscious and environmentally aware, but they don't give a second thought to how they treat the guy washing their car or cutting their grass.

The ultimate test of a great team is results. And considering that tens of thousands of people escaped from the World Trade Center towers in New York City and the Pentagon in Washington, D.C., there can be no doubt that the teams who risked, and lost, their lives to save them were extraordinary.

The key, of course, is to define our goals, our results, in a way that is simple enough to grasp easily, and specific enough to be actionable.