Amenities are not of great concern to management in Japan. - Akio Morita

The "patron saint" of Japanese quality control, ironically, is an American named W. Edwards Deming, who was virtually unknown in his own country until his ideas of quality control began to make such a big impact on Japanese companies.

I believe one of the reasons we went through such a remarkable growth period was that we had this atmosphere of free discussion.

In all my years in business I can recall very few people I have wanted to fire for making mistakes.