Be responsive to the day-by-day shifts in customer demand rather than relying on computer schedules and systems to track wasteful inventory. - Jeffrey K. Liker

We have to change the culture from one in which people simply do their own job in their own function to make their own numbers look good (a vertical focus) to one in which people are focused horizontally on the customer and on improving value streams that deliver value across functions.

It is comforting to believe that if we could only implement the right cells and other lean tools to eliminate waste in the process, we could let it rip and get great results forever . . . or at least for a long time. But processes do not work that way.

Challenge: We form a long-term vision, meeting challenges with courage and creativity to realize our dreams.
Kaizen: We improve our business operations continuously, always driving for innovation and evolution.
Genchi Genbutsu: We practice Genchi Genbutsu — believing in going to the source to find the facts to make correct decisions, build consensus, and achieve goals at our best speed.