Senior management is simply a flag bearer when a business decision is made. It is of no use unless others follow the flag. — Eiji Toyoda, former chai… - Jeffrey K. Liker

Andon works only when you teach your employees the importance of bringing problems to the surface so they can be quickly solved.

The act of deeply thinking through problems, energizing people, and aligning them toward a common goal is the only way to practice and develop real leadership ability.

It is comforting to believe that if we could only implement the right cells and other lean tools to eliminate waste in the process, we could let it rip and get great results forever . . . or at least for a long time. But processes do not work that way.