"The very first element for having control over others is, of course, to have control over oneself. If I cannot take charge of myself, I cannot take … - Florence Nightingale

"The very first element for having control over others is, of course, to have control over oneself. If I cannot take charge of myself, I cannot take charge of others. The next, perhaps, is — not to try to "seem" anything, but to be what we would seem.
A person in charge must be felt more than she is heard — not heard more than she is felt. She must fulfil her charge without noisy disputes, by the silent power of a consistent life, in which there is no seeming, and no hiding, but plenty of discretion. She must exercise authority without appearing to exercise it."