Paul Graham (born 1964) is an English computer scientist, essayist, entrepreneur, venture capitalist, and author. He is best known for his work on the programming language Lisp, his former startup Viaweb (later renamed Yahoo! Store), cofounding the influential startup accelerator and seed capital firm Y Combinator, his essays, and Hacker News.
Biography information from
Wikiquote·
Portrait adapted from
Wikimedia Commons, Crédit photo: Sarah Harlin (Public domain / CC0)
The users who complain about the flaws in your product may seem annoying, but they are on the whole probably your most valuable users. They complain because they care, and I doubt a startup could ever get really big without users who care a lot about the product.
