You will establish the three to seven most important priorities for the company, the ones that must be done in the next 90 days. Those priorities are… - Gino Wickman

You just need to capture the basic steps in the process, because the real problem is that people are skipping steps, and not always on purpose.

Your choices are to lead, follow, or get out of the way. You must decide. And remember, choosing not to be a great boss is okay. Just get out of the way and be willing to follow.

STEP 1: IDENTIFY Clearly identify the real issue, because the stated problem is rarely the real one. The underlying issue is always a few layers down. Most of the time, the stated problem is a symptom of the real issue, so you must find the root of the matter. By batting the issue back and forth, you will reach the true cause.