When employees at all levels share a common understanding of where the company is headed, what success looks like, whom their competitors are, and wh… - Patrick Lencioni

Some people are hard to hold accountable because they are so helpful. Others because they get defensive. Others because they are intimidating. I don't think it's easy to hold anyone accountable, not even your own kids

people in a healthy organization, beginning with the leaders, learn from one another, identify critical issues, and recover quickly from mistakes.

Failure to hold one another accountable creates an environment where the fifth dysfunction can thrive. Inattention to results occurs when team members put their individual needs (such as ego, career development, or recognition) or even the needs of their divisions above the collective goals of the team.