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" "Inside a big experiment, there are little experiments.
(born 18 November 1949) is an Indian-American organizational theorist and Professor of Management at at . He is listed on the Forbes list of The Most Influential Management Gurus (2009).
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The more you hardwire a company on total quality management, [the more] it is going to hurt breakthrough innovation... The mindset that is needed, the capabilities that are needed, the metrics that are needed, the whole culture that is needed for discontinuous innovation, are fundamentally different.
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