All we are doing is looking at the time line from the moment the customer gives us an order to the point when we collect the cash. And we are reducin… - Jeffrey K. Liker

If you are responsible for a problem and make recommendations on possible solutions, you might be asked whether you went and looked at the situation yourself in person.

Defining and explaining what the goal is, sharing a path to achieving it, motivating people to take the journey with you, and assisting them by removing obstacles — those are management's reasons for being. We must engage the minds of people to support and contribute their ideas to the organization. In my experience, the Toyota Way is the best method for fulfilling this role.

I start with the premise that the function of leadership is to produce more leaders, not more followers. — Ralph Nader, consumer advocate