Exceptional People and Exceptional Processes Must Go Hand in Hand - Jeffrey K. Liker

«las medidas de contención en la raíz, llevan consigo el concepto de “esto y, aun así, esto otro”».

Automobiles account for about 20 percent of the carbon dioxide from all human sources, yet about one fourth of the world's population enjoys their benefits.

It is comforting to believe that if we could only implement the right cells and other lean tools to eliminate waste in the process, we could let it rip and get great results forever . . . or at least for a long time. But processes do not work that way.