More important than the actual improvements that individual… - Jeffrey K. Liker

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More important than the actual improvements that individuals contribute, the true value of continuous improvement is in creating an atmosphere of continuous learning and an environment that not only accepts, but actually embraces change. Such an environment can only be created where there is respect for people — hence

Jeffrey K. Liker

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Peter Drucker W. Edwards Deming Josh Kaufman Thomas J. Peters Bill Walsh

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We build cars, not intellectuals

We have to change the culture from one in which people simply do their own job in their own function to make their own numbers look good (a vertical focus) to one in which people are focused horizontally on the customer and on improving value streams that deliver value across functions.

Every team member has the responsibility to stop the line every time they see something that is out of standard. That's how we put the responsibility for quality in the hands of our team members.

More important than the actual improvements that individuals contribute, the true value of continuous improvement is in creating an atmosphere of con… - Jeffrey K. Liker

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