One thing only I know, and that is that I know nothing. - Dale Carnegie

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One thing only I know, and that is that I know nothing.

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About Dale Carnegie

Dale Harbison Carnegie [originally Carnagey until 1919] (November 24, 1888 – November 1, 1955) was an American writer, lecturer and the developer of famous courses in self-improvement, salesmanship, corporate training, public speaking and interpersonal skills. Born in poverty on a farm in Missouri, he was the author of How to Win Friends and Influence People, first published in 1936, a massive bestseller that remains popular today. He also wrote a biography of Abraham Lincoln, entitled Lincoln the Unknown, as well as several other books.

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Also Known As

Birth Name: Dale Arley Carnegey
Native Name: Dale Arley Carnegie
Alternative Names: Dale Breckenridge Carnegie Dale Harbison Carnagey Dale Harbison Carnegie Dale Carnagey
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Additional quotes by Dale Carnegie

Affirmation, in contrast to flattery, requires seeing someone well enough to sense what to affirm, knowing someone well enough to be aware of what really matters. Flattery is usually an admittance of insensibility, a betrayal of trust. We say things we think we should say, but in reality we aren’t thinking at all. What message does flattery send? “You don’t matter enough for me to pay you much mind.

Buddha said: ‘Hatred is never ended by hatred but by love,’ and a misunderstanding is never ended by an argument but by tact, diplomacy, conciliation and a sympathetic desire to see the other person’s viewpoint.

The effective leader should keep the following guidelines in mind when it is necessary to change attitudes or behavior: 1 Be sincere. Do not promise anything that you cannot deliver. Forget about the benefits to yourself and concentrate on the benefits to the other person. 2 Know exactly what it is you want the other person to do. 3 Be empathetic. Ask yourself what is it the other person really wants. 4 Consider the benefits that person will receive from doing what you suggest. 5 Match those benefits to the other person’s wants. 6 When you make your request, put it in a form that will convey to the other person the idea that he personally will benefit.

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