I don't think business travel is going to change dramatically. You will have three very large multinational mega carriers competing against one anoth… - Robert Crandall

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I don't think business travel is going to change dramatically. You will have three very large multinational mega carriers competing against one another, and the only thing I think that will drive is a greater focus on service levels. Because there will be three big carriers and because business travel is tremendously important, carriers rather than focusing maniacally as they have in the past on growth will focus on hanging onto their share of the business traffic, and that's going mean more attention to better service. People able to pay business-class and first-class fares are going to see improved service levels.

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About Robert Crandall

Robert Lloyd Crandall (born December 6, 1935) is an American businessman who is the former president and chairman of American Airlines.

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Additional quotes by Robert Crandall

Everyone will be looking for ways to distribute around that cost difference and to add value in ways that are low cost carrier may not be able to offer that. So it promises to be an extraordinary, interesting time and the airline has always been interesting.

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I don’t give a sh*t about the low-cost carriers. I just told you a minute ago. If the legacy carriers cannot get their costs down to match the low-cost carriers, they’re finished. So, the question is, will they get their costs down? I don’t know. You know, [we probably won’t] know for 10 years.

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