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Whether we limit travel because it's going to become more expensive or whether we limit it because we ration it or whether we do it in some other way… - Robert Crandall
" "Whether we limit travel because it's going to become more expensive or whether we limit it because we ration it or whether we do it in some other way, I don't know. But I... It just seems to me that the notion of the rate of growth that we've become accustomed to, even the rate of growth that certainly the average person would like to see, because people do want to travel, it's the greatest, it's the most desired product in most people's mind... they don't have that they'd like to have more of... Even so it seems to me that you're right, there's this conflict between what we have to do to safeguard the environment and what we would like to do in a whole variety of areas, including travel.
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About Robert Crandall
Robert Lloyd Crandall (born December 6, 1935) is an American businessman who is the former president and chairman of American Airlines.
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I don't think business travel is going to change dramatically. You will have three very large multinational mega carriers competing against one another, and the only thing I think that will drive is a greater focus on service levels. Because there will be three big carriers and because business travel is tremendously important, carriers rather than focusing maniacally as they have in the past on growth will focus on hanging onto their share of the business traffic, and that's going mean more attention to better service. People able to pay business-class and first-class fares are going to see improved service levels.
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The business market has always been price sensitive, within itself. The airline business has been bitterly competitive for many, many years. The consequence is that yes, business travel is not as price sensitive as leisure travel, but when you are trying to sell business travel to the companies that they work for, it's a very competitive business. So, certainly, business traveller is price sensitive. It's just price sensitive in a different way. Not in the absolute sense that the leisure business is very price sensitive in any case.
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