People at the top are self-conscious about what they say (and rightfully so) because they have position and privilege to protect — and self-conscious… - Malcolm Gladwell

The key to good decision making is not knowledge. It is understanding.

IQ is a measure, to some degree, of innate ability. But social savvy is knowledge. It's a set of skills that have to be learned. It has to come from somewhere, and the place where we seem to get these kinds of attitudes and skills is from our families.

... forgiveness is a religious imperative: forgive those who trespass against you. But it is also a very practical strategy based on the belief that there are profound limits to what the formal mechanisms of retribution can accomplish.