The reader is invited to ask him-or herself, Is it possible that I am seeing the world from inside a System? Am I, unbeknownst to myself, a Systems-p… - John Gall

There is a world of difference, psychologically speaking, between the passive observation that Things Don't Work Out Very Well, and the active, penetrating insight that. Complex Systems Exhibit Unexpected Behavior.

A selective process goes on, whereby systems attract and keep those people whose attributes are such as to make them adapted to life in the system: Systems attract systems-people.

A complex system that works is invariably found to have evolved from a simple system that worked. A complex system designed from scratch never works and cannot be patched up to make it work. You have to start over, beginning with a working simple system.