Hire for character, then focus on training - Justine Burns

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Hire for character, then focus on training

Justine Burns

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About Justine Burns

Justine Burns is a South African economist who is director of the School of Economics at the University of Cape Town (UCT), where she is also a professor. She is a research associate at the university's Southern Africa Labour and Development Research Unit (SALDRU) and Research Unit in Behavioural Economics and Neuroeconomics (RUBEN).

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Tony Hsieh Thomas Peters Patrick Lencioni Ron Kaufman Keith Ferrazzi

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Treat your customers as an extension of your company

Organizations depend on a happy customer base for sustainable growth and long-term success.

Setting goals and working toward them keep employees driven to succeed. Where possible, extend goal setting to customer-service by setting up a system of daily benchmarks or gamifying the process.

Hire for character, then focus on training - Justine Burns

About Justine Burns

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