It’s more fun to talk with someone who doesn’t use long difficult words but rather short easy words like What about lunch?” — Winnie-the-Pooh - Tony Hsieh

key ingredient in strong relationships is to develop emotional connections. It’s important to always act with integrity in your relationships, to be compassionate, friendly, loyal, and to make sure that you do the right thing and treat your relationships well.

We already treat our vendors well, but we can build up our reputation within the vendor community even more by really treating our vendors as true partners in the business. Most vendors aren’t happy dealing with most retailers because the retailers, especially the department stores, usually try to squeeze every last dollar out of them. We could be the first major retailer that doesn’t try to do that.

Yet no matter how much better we get, we’ll always have hard work to do, we’ll never be done, and we’ll never get it right.