A process is a formal, well-structured communication vehicle. It can be a heavily engineered Six Sigma process or it can be a well-structured regular… - Ben Horowitz

kicked out of nursery school that day. If my mother hadn’t been the most patient person in the world, I might never have gone to school. When everybody

If we could improve in any way, how would we do it?  What’s the number-one problem with our organization? Why?  What’s not fun about working here?  Who is really kicking ass in the company? Whom do you admire?  If you were me, what changes would you make?  What don’t you like about the product?  What’s the biggest opportunity that we’re missing out on?  What are we not doing that we should be doing?  Are you happy working here?

We take care of the people, the products, and the profits — in that order.” It’s a simple saying, but it’s deep. “Taking care of the people” is the most difficult of the three by far and if you don’t do it, the other two won’t matter.