Communication is always one of the weakest spots in any organization, no matter how good the communication is. - Tony Hsieh

We already treat our vendors well, but we can build up our reputation within the vendor community even more by really treating our vendors as true partners in the business. Most vendors aren’t happy dealing with most retailers because the retailers, especially the department stores, usually try to squeeze every last dollar out of them. We could be the first major retailer that doesn’t try to do that.

The one resource we all ultimately have the same constraint on is time — so I didn't want to waste.

Things are never as bad or as good as they seem.