I think [the Vista fiasco] will allow [Apple] to survive for a bit longer. - Clayton Christensen

[There is a distinguishes between] low-end disruption which targets customers who do not need the full performance valued by customers at the high end of the market and "new-market disruption" that targets customers that could previously not be served profitably by the incumbent.

It’s easier to hold to your principles 100% of the time than it is to hold to them 98% of the time.

[Descriptive research provides] an accurate description or picture of the status or characteristics of a situation or phenomenon.