There is no decision that we can make that doesn't come with some sort of balance or sacrifice. - Simon Sinek

Empathy would be injected into the company and trust would be the new standard. Preferring to see everyone as human instead of as a factory worker or office employee, Chapman made other changes so that everyone would be treated the same way.

Even with objective metrics in hand, the argument about which is better or which is worse without first establishing a common standard creates nothing more than debate.

Bottom line is when we focus on our strengths and lean in to the strengths of others, we can make the impossible possible.