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" "The central feature of the stigmatized individual's situation in life can now be stated. It is a question of what is often, if vaguely, called 'acceptance'. Those who have dealings with him fail to accord him the respect and regard which the un-contaminated aspects of his social identity have led them to anticipate extending, and have led him to anticipate receiving; he echoes this denial by finding that some of his own attributes warrant it.
Erving Goffman (June 11, 1922 – November 19, 1982) was a Canadian born American sociologist and writer. His major areas of study included the sociology of everyday life, social theory, social interaction, the social construction of self, social organization (framing) of experience, and particular elements of social life such as total institutions and social stigmas. He is considered "the most influential American sociologist of the twentieth century" by Fine and Manning (2003; p. 340). In 2007 he was listed by The Times Higher Education Guide as the sixth most-cited author in the humanities and social sciences, behind Anthony Giddens and ahead of Jürgen Habermas.
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In total institutions there is a basic split between a large managed group, conveniently called inmates, and a small supervisory staff. Inmates typically live in the institution and have restricted contact with the world outside the walls. The staff often operates on an eight-hour day and is socially integrated into the outside world.
For over a decade now in the literature of social psychology there has been good work on stigma - the situation of the individual who is disqualified from full social acceptance. This work has been added to from time to time by useful clinical studies, and its framework applied to ever new categories of persons.