5. Offer suggestions instead of criticising Instead of the feedback sandwich, which can be just a way of sweetening criticism, and tends to do more h… - Dave Stitt

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5. Offer suggestions instead of criticising Instead of the feedback sandwich, which can be just a way of sweetening criticism, and tends to do more harm than good, try this deceptively simple technique for giving feedback which was developed by the Canadian Neuro-linguistic Programming trainer, Shelle Rose Charvet, and set out in her aptly titled essay, “The Feedback Sandwich Is Out To Lunch”.14 It goes like this: You make a suggestion. You offer two reasons why it might work. The first states what the suggested course of action would accomplish. The second states what problem it would prevent. You end with an encouraging comment.

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Additional quotes by Dave Stitt

• What difficult conversation do you need to have but have been putting off because you don’t want to upset the other person? Idea • An ambitious delegation requires you to give lots of both support and challenge to the delegatee. Idea • Too much challenge is the Zone of Stress, burn-out and uneven results. Too much support is the zone of complacency and slipping standards. Too little of each is the zone of inertia, apathy, isolation and boredom.

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To win back time and unleash talent you have to delegate something substantial. You can tell if the delegated thing is substantial if: 1) it hurts a bit to give up; 2) it feels risky to let go; 3) it is stretching for the delegatee; 4) it makes you all a bit nervous; and 5) it constitutes a good chunk of your time, 20% for example, based on your Time Tracker results (see Chapter 3).

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